Frequently Asked Questionss

Version 1.0 Last updated on 30/09/2026
  • Welcome to Aura

    • Welcome to Aura
    • Welcome to Aura 1
    • Welcome to Aura 2
    • Welcome to Aura 3
    • Welcome to Aura 4
    • Welcome to Aura 5
    • Welcome to Aura 6
    • Welcome to Aura 7
    • Welcome to Aura 8
    • Welcome to Aura 9
    • Welcome to Aura 10
    • What is Aura?
      • The new loyalty programme from Alshaya Group (‘Alshaya’) designed for you and your lifestyle.

        As a member of Aura, you can collect points every time you spend with participating brands instore and online. These points can be redeemed for products, rewards and experiences test.

        With three membership tiers in the programme (Hello, Star and VIP), the more you spend the more benefits you unlock; and with so many participating brands you can earn points in a range of ways.

    • Why should I join Aura?
      • Aura’s range of benefits and offers is designed to be as individual as you are. It is tailored to your needs, rewarding you for spending in the places you love and bringing you exclusive access to experiences from an unrivalled collection of international brands.
    • Why should I join Aura?
      • Aura’s range of benefits and offers is designed to be as individual as you are. It is tailored to your needs, rewarding you for spending in the places you love and bringing you exclusive access to experiences from an unrivalled collection of international brands.
    • FAQ2
      • The new loyalty programme from Alshaya Group (‘Alshaya’) designed for you and your lifestyle.

        As a member of Aura, you can collect points every time you spend with participating brands instore and online. These points can be redeemed for products, rewards and experiences test.

        With three membership tiers in the programme (Hello, Star and VIP), the more you spend the more benefits you unlock; and with so many participating brands you can earn points in a range of ways.

    • FAQ2.1
      • Aura’s range of benefits and offers is designed to be as individual as you are. It is tailored to your needs, rewarding you for spending in the places you love and bringing you exclusive access to experiences from an unrivalled collection of international brands.
    • FAQ3
      • The new loyalty programme from Alshaya Group (‘Alshaya’) designed for you and your lifestyle.

        As a member of Aura, you can collect points every time you spend with participating brands instore and online. These points can be redeemed for products, rewards and experiences test.

        With three membership tiers in the programme (Hello, Star and VIP), the more you spend the more benefits you unlock; and with so many participating brands you can earn points in a range of ways.

     
  • Privileges Club

    • Privileges Club
     
  • Demo call

    • Privileges Club
     
  • Test Eng

  • Joining Aura

  • Brands

  • NBK Weyay Co-Brand Partnership

  • Mashreq Co-Brand Partnerships

    • What benefits do Aura members receive with Mashreq Aura cards?
      • Aura members with co-branded Mashreq cards can earn additional co-brand points in addition to regular Aura points, enjoy tier upgrades on selected cards, receive enhanced discounts at participating Alshaya stores, access dining offers at participating restaurants across the UAE, and benefit from airport lounge access. Explore all Mashreq Aura card benefits here.
    • Are there any tier benefits for Aura co-branded cards?
      • Mashreq Aura World credit card and Mashreq Aura World Elite credit cardholders will be automatically upgraded to Aura Star for as long as they hold an eligible card.
    • Mashreq Aura Credit Card benefits at a glance:
      • Mashreq Aura Credit Card benefits at a glance:

        Card BenefitsMashreq Aura CardMashreq Aura WorldMashreq Aura World Elite
        Cash Back PointsUp to 8%Up to 10%Up to 12%
        Cashback GroceriesUp to 3%Up to 4%Up to 5%
        Discount Alshaya Brands*15%20%25%
        Discount Starbucks*15%20%25%
        Aura Tier Upgrade-Aura StarAura Star
        Welcome Bonus Points*25,000 Aura points, worth AED50050,000 Aura points, worth AED1,000125,000 Aura points, worth AED2,500
        Mastercard Airport Lounge Access*4X's yearly8X's yearly14X's yearly
        Card Annual FeesFreeAED 500 (+ tax)AED 1,500 (+ tax)

        Exclusions and conditions apply*